When ordering by way of a meals supply service, we anticipate respectable service in addition to effectivity dealing with points that come up. Sadly, DoorDash appears to be missing within the customer support division.
A Reddit person complained to DoorDash after discovering a steel screw of their meals.
A buyer went to Reddit and opened up about their latest expertise with DoorDash. Although they had been capable of preserve a peaceful demeanor your complete time, the immaturity and lack of urgency of the third-party app was questionable and a bit worrisome.
The person reported their concern to Reddit’s subreddit, r/doordash, the place folks discuss good or unhealthy experiences with DoorDash.
The person later posted a screenshot of the steel screw, after calmly explaining the issue. They had been advised by DoorDash’s customer support group that they’d report the difficulty to the “Escalations Staff.”
Photograph: Reddit
The chat shortly ended and the person was reconnected with one other customer support consultant, the place the identical message was despatched once more, seemingly an automatic copy and paste.
“Okay the final individual mentioned that and ended the chat so please don’t finish the chat,” the person mentioned. The customer support rep on the opposite finish replied, “Sure I’m right here don’t worry.” Two minutes later, the chat ended once more.
Photograph: Reddit
DoorDash ultimately blamed the reconnection concern on the client.
After being reconnected thrice, the difficulty was nonetheless unresolved and was one way or the other getting worse. As an alternative of serving to the sad buyer, DoorDash’s customer support determined in charge the disconnection points on them, claiming it was the client’s WiFi, and never their group disconnecting.
The group requested the client if they want a refund or in the event that they needed the difficulty to be escalated. The client mentioned, “I desire a refund and to escalate it.” Customer support then responded with, “One factor is feasible, let me escalate this concern.” The chat was then disconnected but once more.
The person then received reconnected and once more disconnected, seemingly with an unresolved concern and no risk of a refund.
Photograph: Reddit
Redditors had been fast to touch upon DoorDash’s unhealthy status with customer support.
“‘Let me escalate this concern’ Leaves chat, efficiently escalating concern,” wrote one individual, whose feedback had been echoed by many others within the thread, making enjoyable of the horrible service the client recieved.
“You gotta perceive, and we cope with this as drivers as effectively, DoorDash help is a room of 6 yr olds in China utilizing Google translate. It is futile. Chalk it up as a life lesson,” one other individual wrote, a remark encouraging the client to not use DoorDash or different third-party apps that deal with points poorly.
The unique poster defined that they solely reported the difficulty to DoorDash as a result of they needed a full refund after their important different bit into the screw. And it is no marvel, as their companion may have gotten critically damage.
The client reported the steel screw of their meals to the Well being Division after receiving no assist from DoorDash.
In a follow-up submit, the client mentioned they had been being accused of creating up your complete factor at no cost meals, including that the restaurant had no telephone quantity listed and so they did not want to stroll into the situation and trigger a scene.
“Reported to division of well being. Finish consequence, doordash ultimately refunded me the whole meal price and additional $5 credit score for the tip. Elevation group reached out however by no means responded to my follow-up emails,” they wrote.
In the long run, the client dealt with the issue very effectively, however it’s clear that DoorDash must work on their customer support response, particularly to well being violations like this.
Cortney Crowell is a author from New Jersey who covers leisure, information, and human curiosity based mostly tales.
